# Prisma: Possible Network Degradation for European Region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-04 10:47 UTC · Resolved: 2025-08-04 18:43 UTC · Duration: 7.9 h
- Updates: 6 · Affected components: Prisma Accelerate, Prisma Console, Prisma Data Platform Console, Prisma Postgres
- [Vendor status page: https://stspg.io/jvppgsl3h9td](https://stspg.io/jvppgsl3h9td)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2025-08-04 10:47 UTC: Investigating increased error rates due to network degradation of a upstream provider
- **investigating** 2025-08-04 11:17 UTC: The upstream provider has identified the issue and are implementing a fix. We are monitoring the situation closely.
- **investigating** 2025-08-04 11:26 UTC: Upstream provider is continuing work on a fix. Impacted region appears to be restricted around the Frankfurt data centre.
- **investigating** 2025-08-04 12:11 UTC: Upstream provider has mitigated the current impact and continues to work on a fix.
- **monitoring** 2025-08-04 13:51 UTC: We continue to monitor the situation.
- **resolved** 2025-08-04 18:43 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/prisma/incidents/8d1zkpnh39cd · Markdown: https://rewindex.com/company/prisma/incidents/8d1zkpnh39cd.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/8d1zkpnh39cd · Generated 2026-10-19T23:14:30.836Z