Prisma: Accelerate intermittent errors provisioning new query engines
Affected components: Prisma Accelerate
Timeline of updates
- investigating
Description: We are investigating intermittent failures occurring in the query engine provisioning flow of Accelerate. This may impact the ability to start new query engines during Accelerate autoscaling and other events that trigger new query engine allocation. Affected users: Intermittently all users Root cause: Upstream provider Workarounds: None identified
- identified
We've identified an upstream provider service disruption. We're continuing to monitor the upstream provider incident and apply mitigations.
- resolved
We're observing that the upstream provider incident has resolved and query engine allocations are succeeding.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured 17:33 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash
83f6778de9522fba…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).