# Prisma: Accelerate intermittent errors provisioning new query engines

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-03-14 22:26 UTC · Resolved: 2025-03-14 22:52 UTC · Duration: 27 min
- Updates: 3 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/2dvzbpzqfmhz](https://stspg.io/2dvzbpzqfmhz)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2025-03-14 22:26 UTC: Description: We are investigating intermittent failures occurring in the query engine provisioning flow of Accelerate. This may impact the ability to start new query engines during Accelerate autoscaling and other events that trigger new query engine allocation. Affected users: Intermittently all users Root cause: Upstream provider Workarounds: None identified
- **identified** 2025-03-14 22:38 UTC: We've identified an upstream provider service disruption. We're continuing to monitor the upstream provider incident and apply mitigations.
- **resolved** 2025-03-14 22:52 UTC: We're observing that the upstream provider incident has resolved and query engine allocations are succeeding.

## Rewindex changes for this incident

- 2025-03-14 22:26 UTC: [Major incident: Accelerate intermittent errors provisioning new query engines](https://rewindex.com/change/i86f7a2eea48268.md)


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Canonical: https://rewindex.com/company/prisma/incidents/1g3nyq4zz9m9 · Markdown: https://rewindex.com/company/prisma/incidents/1g3nyq4zz9m9.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/1g3nyq4zz9m9 · Generated 2026-10-20T01:31:35.391Z