Plivo: Outbound calls to PSTN degradation in US-West cluster
Timeline of updates
- resolved
From 12:58 pm UTC to 05:23 pm UTC, one of our mediaserver in US-West Zone had DNS cache entries issue. It was routing some of the outbound calls to the wrong IP addresses for 2 outbound SIP proxies before relaying to the carriers and PSTN The mediaserver has been removed from production and a patch has been deployed to fix the DNS entries to avoid any future cache issue. Impact : - From 12:58 pm UTC to 05:23 pm UTC - 10% of the outbound calls to PSTN in the US West zone terminating with cause call rejected.
From Plivo’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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Cite this
Status incident (vendor impact label: minor) posted by Plivo, started 2017-05-30 20:42 UTC, resolved after 0 min, 1 update(s).
- Title
- Outbound calls to PSTN degradation in US-West cluster
- Vendor
- Plivo
- Date
- URL
- https://rewindex.com/company/plivo/incidents/qklf28gjhv74
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