# Plivo: Outbound calls to PSTN degradation in US-West cluster

> Plivo status incident “Outbound calls to PSTN degradation in US-West cluster” on 2017-05-30: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/plivo/incidents/qklf28gjhv74
Last updated: 2017-05-30T20:42:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-05-30 20:42 UTC · Resolved: 2017-05-30 20:42 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.plivo.com/incidents/qklf28gjhv74](https://status.plivo.com/incidents/qklf28gjhv74)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **resolved** 2017-05-30 20:42 UTC: From 12:58 pm UTC to 05:23 pm UTC, one of our mediaserver in US-West Zone had DNS cache entries issue. It was routing some of the outbound calls to the wrong IP addresses for 2 outbound SIP proxies before relaying to the carriers and PSTN The mediaserver has been removed from production and a patch has been deployed to fix the DNS entries to avoid any future cache issue. Impact : - From 12:58 pm UTC to 05:23 pm UTC - 10% of the outbound calls to PSTN in the US West zone terminating with cause call rejected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Plivo, started 2017-05-30 20:42 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/plivo/incidents/qklf28gjhv74
- Citation: Plivo, “Outbound calls to PSTN degradation in US-West cluster” (2017-05-30 20:42 UTC). Archived by Rewindex: https://rewindex.com/company/plivo/incidents/qklf28gjhv74 (CC BY 4.0).
- Markdown link: `[Plivo: Outbound calls to PSTN degradation in US-West cluster (2017-05-30)](https://rewindex.com/company/plivo/incidents/qklf28gjhv74)`


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Canonical: https://rewindex.com/company/plivo/incidents/qklf28gjhv74 · Markdown: https://rewindex.com/company/plivo/incidents/qklf28gjhv74.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/qklf28gjhv74 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:47:18.212Z