rewindex

CompaniesPitchIncidents

Pitch: Upstream cloud provider outage

MinorStatus: resolvedStarted Resolved (2.8 h)4 updatesstatus.pitch.com (opens in new tab)

Timeline of updates

  1. identified

    Our cloud provider, AWS, is experiencing an outage in us-east-1.
    Impact for now is:
    - help center unavailable
    - contact us button unavailable

  2. investigating

    A few of our upstream services and vendors are experiencing issues due to the AWS outage.

    While Pitch is functioning, our support chat and help center are down, and a few other features might be affected.

  3. monitoring

    Pitch itself is mostly functional, and the AWS incident seems to only affect a few features. In line with the current AWS issues and recovery, we are seeing recovery of our affected features.

    Our help center and help chat are mostly functional again.

    The Pitch Slack app continues to experience errors. We will continue to track the situation and will update soon.

  4. resolved

    All services associated with Pitch are now functional. We will continue to monitor the siutation with AWS.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.pitch.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Pitch, started 2025-10-20 07:50 UTC, resolved after 2.8 h, 4 update(s).

Title
Upstream cloud provider outage
Vendor
Pitch
Date
URL
https://rewindex.com/company/pitch/incidents/inci_GRTmrwky0PtOE8

Pitch profileRecent Pitch incidentsAll outages on October 20, 2025Pitch in October 2025MarkdownJSON