# Pitch: Upstream cloud provider outage

> Pitch status incident “Upstream cloud provider outage” on 2025-10-20: impact minor (vendor’s label), 2.8 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pitch/incidents/inci_GRTmrwky0PtOE8
Last updated: 2025-10-20T10:39:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 07:50 UTC · Resolved: 2025-10-20 10:39 UTC · Duration: 2.8 h
- Updates: 4
- [Vendor status page: https://status.pitch.com/incidents/inci\_GRTmrwky0PtOE8](https://status.pitch.com/incidents/inci_GRTmrwky0PtOE8)
- [Company: Pitch](https://rewindex.com/company/pitch.md)

## Timeline of updates

- **identified** 2025-10-20 07:50 UTC: Our cloud provider, AWS, is experiencing an outage in us-east-1. Impact for now is: - help center unavailable - contact us button unavailable
- **investigating** 2025-10-20 08:22 UTC: A few of our upstream services and vendors are experiencing issues due to the AWS outage. While Pitch is functioning, our support chat and help center are down, and a few other features might be affected.
- **monitoring** 2025-10-20 10:02 UTC: Pitch itself is mostly functional, and the AWS incident seems to only affect a few features. In line with the current AWS issues and recovery, we are seeing recovery of our affected features. Our help center and help chat are mostly functional again. The Pitch Slack app continues to experience errors. We will continue to track the situation and will update soon.
- **resolved** 2025-10-20 10:39 UTC: All services associated with Pitch are now functional. We will continue to monitor the siutation with AWS.

## Cite this

Status incident (vendor impact label: minor) posted by Pitch, started 2025-10-20 07:50 UTC, resolved after 2.8 h, 4 update(s).

- Canonical URL: https://rewindex.com/company/pitch/incidents/inci_GRTmrwky0PtOE8
- Citation: Pitch, “Upstream cloud provider outage” (2025-10-20 07:50 UTC). Archived by Rewindex: https://rewindex.com/company/pitch/incidents/inci_GRTmrwky0PtOE8 (CC BY 4.0).
- Markdown link: `[Pitch: Upstream cloud provider outage (2025-10-20)](https://rewindex.com/company/pitch/incidents/inci_GRTmrwky0PtOE8)`


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Canonical: https://rewindex.com/company/pitch/incidents/inci_GRTmrwky0PtOE8 · Markdown: https://rewindex.com/company/pitch/incidents/inci_GRTmrwky0PtOE8.md · JSON: https://rewindex.com/api/v1/companies/pitch/incidents/inci_GRTmrwky0PtOE8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:39:09.952Z