Pendo: Guide List Blank for EU Customers
Timeline of updates
- resolved
The Pendo application in EU experienced a transient issue where the Guides list view (https://app.eu.pendo.io/guides (opens in new tab)) appeared blank from for 10 minutes starting around 4:39am EST. This also affected in-app analytics for some subscriptions, causing guide-related analytics to error out. These issues have since been resolved and the errors should no longer be present. Guide data, data collection, and the display of guides to end-users were not affected.
From Pendo’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.pendo.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Pendo, started 2020-11-17 09:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Guide List Blank for EU Customers
- Vendor
- Pendo
- Date
- URL
- https://rewindex.com/company/pendo/incidents/dls28h36k9xq
Pendo profileRecent Pendo incidentsAll outages on November 17, 2020Pendo in November 2020MarkdownJSON