# Pendo: Guide List Blank for EU Customers

> Pendo status incident “Guide List Blank for EU Customers” on 2020-11-17: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pendo/incidents/dls28h36k9xq
Last updated: 2020-11-17T09:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-11-17 09:30 UTC · Resolved: 2020-11-17 09:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.pendo.io/incidents/dls28h36k9xq](https://status.pendo.io/incidents/dls28h36k9xq)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **resolved** 2020-11-17 09:30 UTC: The Pendo application in EU experienced a transient issue where the Guides list view (https://app.eu.pendo.io/guides) appeared blank from for 10 minutes starting around 4:39am EST. This also affected in-app analytics for some subscriptions, causing guide-related analytics to error out. These issues have since been resolved and the errors should no longer be present. Guide data, data collection, and the display of guides to end-users were not affected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Pendo, started 2020-11-17 09:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/pendo/incidents/dls28h36k9xq
- Citation: Pendo, “Guide List Blank for EU Customers” (2020-11-17 09:30 UTC). Archived by Rewindex: https://rewindex.com/company/pendo/incidents/dls28h36k9xq (CC BY 4.0).
- Markdown link: `[Pendo: Guide List Blank for EU Customers (2020-11-17)](https://rewindex.com/company/pendo/incidents/dls28h36k9xq)`


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Canonical: https://rewindex.com/company/pendo/incidents/dls28h36k9xq · Markdown: https://rewindex.com/company/pendo/incidents/dls28h36k9xq.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/dls28h36k9xq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:49:57.004Z