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PandaDoc change history: Some customers may experience Public API request failures or be unable to send documents through the platform

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25Major incident
When (UTC)ChangeKind
Major incident: Some customers may experience Public API request failures or be unable to send documents through the platform
PandaDoc reported a major outage affecting Public API requests and document sending in US & Global, starting 2026-07-15 15:54 UTC and lasting 1 h 10 min. Public API access recovered at 16:12 UTC; new document creation and sending recovered at 16:22 UTC. Documents created during the incident were unblocked by full resolution at 2026-07-15 17:05 UTC.
Major incident