PandaDoc change history: Unable to work on the documents

PandaDoc reported a critical outage preventing users from working with documents, affecting the application and document sending/opening. It started at 2023-02-08 11:46 UTC and was resolved at 2023-02-08 12:49 UTC, lasting 1 h 2 min. The vendor reported document access restored at 12:33 UTC and monitored performance before closing the incident.