PandaDoc change history: Can't create, view and edit documents

PandaDoc reported a critical outage preventing document creation, viewing and editing, with API, integrations and other US & Global components affected. It started at 2023-12-21 12:58 UTC and was resolved at 2023-12-21 19:00 UTC, lasting 6 h 1 min; PandaDoc reported normal application use restored during monitoring but disclosed no cause or specific fix.