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PandaDoc change history: Document can't be created from the templates

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25Major incident
When (UTC)ChangeKind
Critical incident: Document can't be created from the templates
PandaDoc reported a critical outage preventing users from creating documents from templates, starting at 2022-10-28 15:26 UTC and resolved at 2022-10-28 17:55 UTC, lasting 2 h 29 min. The vendor confirmed document creation was restored but did not state a cause or describe the fix.
Major incident