Companies/OVHcloud/Incidents

OVHcloud: [GRA][Web Hosting] - Some Filerz incident notification

Affected components: Web Hosting || Datacenter GRA - Cluster100Web Hosting || Datacenter GRA - Cluster102Web Hosting || Datacenter GRA - Cluster103Web Hosting || Datacenter GRA - Cluster105Web Hosting || Datacenter GRA - Cluster106Web Hosting || Datacenter GRA - Cluster107Web Hosting || Datacenter GRA - Cluster110Web Hosting || Datacenter GRA - Cluster111Web Hosting || Datacenter GRA - Cluster112Web Hosting || Datacenter GRA - Cluster113Web Hosting || Datacenter GRA - Cluster114Web Hosting || Datacenter GRA - Cluster115Web Hosting || Datacenter GRA - Cluster117Web Hosting || Datacenter GRA - Cluster120Web Hosting || Datacenter GRA - Cluster121Web Hosting || Datacenter GRA - Cluster123Web Hosting || Datacenter GRA - Cluster124Web Hosting || Datacenter GRA - Cluster126Web Hosting || Datacenter GRA - Cluster127Web Hosting || Datacenter GRA - Cluster128Web Hosting || Datacenter GRA - Cluster129Web Hosting || Datacenter GRA - Cluster130Web Hosting || Datacenter GRA - Cluster131

Timeline of updates

1. investigating2026-11-03 20:49 UTC

   We are currently experiencing an event affecting our Web Hosting offer.
   Start time : 03/11/2026 20:20 UTC
   Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
   We apologize for any inconvenience caused and appreciate your understanding.

2. identified2026-11-03 20:57 UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer.
   Here are some supplementary details :
   Start time : 03/11/2026 20:20 UTC
   Impacted Service(s) : Some Websites on some Filerz are temporarily unavailable.
   Customers Impact : Some customers may be temporarily unable to access their websites through some Filerz.
   Root Cause : This incident is caused by a software issue.
   Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

3. resolved2026-11-03 21:16 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.
   Start time : 03/11/2026 20:20 UTC
   End time : 03/11/2026 21:05 UTC
   Root Cause : This incident was caused by a software issue.
   We apologize for any inconvenience caused and appreciate your understanding.

Changes Rewindex caught on this incident

• Nov 3Major incident: [GRA][Web Hosting] - Some Filerz incident notification

Impact, status and times are the vendor’s own, as last archived. View on web-cloud.status-ovhcloud.com (opens in new tab).

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