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OVHcloud: [GRA4][Web Hosting] - Databases incident notification

MajorStatus: resolvededitedStarted Resolved (7 min)3 updatesweb-cloud.status-ovhcloud.com (opens in new tab)

Affected components: Databases || CloudDB GRA - eu012Web Hosting || Databases GRA - eu012

Timeline of updates

  1. investigating

    We are currently experiencing an incident affecting our Databases offering, which is causing temporary availability issues in the GRA4.
    Please find the details of this incident below :
    Start time : 13/11/2026 21:26 UTC
    Impacted Service(s) : SharedSQL databases hosted on sharedsql052.eu012 are unreachable.
    Customers Impact : Customers are temporarily unable to access their data located on sharedsql052.eu012.
    Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
    We will keep you updated on the progress and resolution.
    We apologize for any inconvenience caused and appreciate your understanding.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    We would like to inform you that the incident affecting our Databases offering has now been resolved.
    Please find the details of this incident below :
    Start time : 13/11/2026 21:26 UTC
    End time : 13/11/2026 21:54 UTC
    Impacted Service(s) : SharedSQL databases hosted on sharedsql052.eu012 were unreachable.
    Customers Impact : Customers were temporarily unable to access their data located on sharedsql052.eu012.
    Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
    We thank you for your understanding and patience throughout this incident.

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Impact, status and times are the vendor’s own, as last archived. View on web-cloud.status-ovhcloud.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by OVHcloud, started 2026-11-13 21:50 UTC, resolved after 7 min, 3 update(s); edited after publishing.

Title
[GRA4][Web Hosting] - Databases incident notification
Vendor
OVHcloud
Date
URL
https://rewindex.com/company/ovhcloud/incidents/b655lhptl2qp

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