# OVHcloud: [GRA4][Web Hosting] - Databases incident notification

> OVHcloud status incident “[GRA4][Web Hosting] - Databases incident notification” on 2026-11-13: impact major (vendor’s label), 7 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/ovhcloud/incidents/b655lhptl2qp
Last updated: 2026-11-13T22:03:37Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-13 21:50 UTC · Resolved: 2026-11-13 21:56 UTC · Duration: 7 min
- Updates: 3 · Affected components: Databases \|\| CloudDB GRA - eu012, Web Hosting \|\| Databases GRA - eu012
- [Vendor status page: https://web-cloud.status-ovhcloud.com/incidents/b655lhptl2qp](https://web-cloud.status-ovhcloud.com/incidents/b655lhptl2qp)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)

## Timeline of updates

- **investigating** 2026-11-13 21:46 UTC: We are currently experiencing an incident affecting our Databases offering, which is causing temporary availability issues in the GRA4. Please find the details of this incident below : Start time : 13/11/2026 21:26 UTC Impacted Service(s) : SharedSQL databases hosted on sharedsql052.eu012 are unreachable. Customers Impact : Customers are temporarily unable to access their data located on sharedsql052.eu012. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **investigating** 2026-11-13 21:50 UTC: We are continuing to investigate this issue.
- **resolved** 2026-11-13 21:56 UTC: We would like to inform you that the incident affecting our Databases offering has now been resolved. Please find the details of this incident below : Start time : 13/11/2026 21:26 UTC End time : 13/11/2026 21:54 UTC Impacted Service(s) : SharedSQL databases hosted on sharedsql052.eu012 were unreachable. Customers Impact : Customers were temporarily unable to access their data located on sharedsql052.eu012. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.

## Rewindex changes for this incident

- 2026-11-13 21:50 UTC: [Major incident: \[GRA4\]\[Databases\] - CloudDB incident notification](https://rewindex.com/change/i53538fb9a602c1.md)
- 2026-11-13 22:03 UTC: [Incident updated: \[GRA4\]\[Web Hosting\] - Databases incident notification](https://rewindex.com/change/r465f91e9e9b3a7.md)

## Cite this

Status incident (vendor impact label: major) posted by OVHcloud, started 2026-11-13 21:50 UTC, resolved after 7 min, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/ovhcloud/incidents/b655lhptl2qp
- Citation: OVHcloud, “[GRA4][Web Hosting] - Databases incident notification” (2026-11-13 21:50 UTC). Archived by Rewindex: https://rewindex.com/company/ovhcloud/incidents/b655lhptl2qp (CC BY 4.0).
- Markdown link: `[OVHcloud: GRA4Web Hosting - Databases incident notification (2026-11-13)](https://rewindex.com/company/ovhcloud/incidents/b655lhptl2qp)`


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Canonical: https://rewindex.com/company/ovhcloud/incidents/b655lhptl2qp · Markdown: https://rewindex.com/company/ovhcloud/incidents/b655lhptl2qp.md · JSON: https://rewindex.com/api/v1/companies/ovhcloud/incidents/b655lhptl2qp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:20:15.672Z