Companies/OVHcloud/Incidents

OVHcloud: [Global][Databases & Data Analytics] - API incident notification

Affected components: Data & Analytics || Kafka - AP-SOUTH-MUMData & Analytics || Kafka - BHSData & Analytics || Kafka Connect - AP-SOUTH-MUMData & Analytics || Kafka Connect - BHSData & Analytics || Kafka Connect - DEData & Analytics || Kafka Connect - EU-SOUTH-MILData & Analytics || Kafka Connect - EU-WEST-PARData & Analytics || Kafka Connect - GRAData & Analytics || Kafka Connect - RBXData & Analytics || Kafka Connect - SBGData & Analytics || Kafka Connect - SGPData & Analytics || Kafka Connect - UKData & Analytics || Kafka Connect - WAWData & Analytics || Kafka - DEData & Analytics || Kafka - EU-SOUTH-MILData & Analytics || Kafka - EU-WEST-PARData & Analytics || Kafka - GRAData & Analytics || Kafka MirrorMaker - AP-SOUTH-MUMData & Analytics || Kafka MirrorMaker - BHSData & Analytics || Kafka MirrorMaker - DEData & Analytics || Kafka MirrorMaker - EU-SOUTH-MILData & Analytics || Kafka MirrorMaker - EU-WEST-PARData & Analytics || Kafka MirrorMaker - GRAData & Analytics || Kafka MirrorMaker - RBXData & Analytics || Kafka MirrorMaker - SBGData & Analytics || Kafka MirrorMaker - SGPData & Analytics || Kafka MirrorMaker - UKData & Analytics || Kafka MirrorMaker - WAWData & Analytics || Kafka - RBXData & Analytics || Kafka - SBGData & Analytics || Kafka - SGPData & Analytics || Kafka - UKData & Analytics || Kafka - WAWData & Analytics || OpenSearch - AP-SOUTH-MUMData & Analytics || OpenSearch - BHSData & Analytics || OpenSearch - DEData & Analytics || OpenSearch - EU-SOUTH-MILData & Analytics || OpenSearch - EU-WEST-PARData & Analytics || OpenSearch - GRAData & Analytics || OpenSearch - RBXData & Analytics || OpenSearch - SBGData & Analytics || OpenSearch - SGPData & Analytics || OpenSearch - UKData & Analytics || OpenSearch - WAWDatabases || MySQL - AP-SOUTH-MUMDatabases || MySQL - BHSDatabases || MySQL - DEDatabases || MySQL - EU-SOUTH-MILDatabases || MySQL - EU-WEST-PARDatabases || MySQL - GRADatabases || MySQL - RBXDatabases || MySQL - SBGDatabases || MySQL - SGPDatabases || MySQL - UKDatabases || MySQL - WAWDatabases || PostgreSQL - AP-SOUTH-MUMDatabases || PostgreSQL - BHSDatabases || PostgreSQL - DEDatabases || PostgreSQL - EU-SOUTH-MILDatabases || PostgreSQL - EU-WEST-PARDatabases || PostgreSQL - GRADatabases || PostgreSQL - RBXDatabases || PostgreSQL - SBGDatabases || PostgreSQL - SGPDatabases || PostgreSQL - UKDatabases || PostgreSQL - WAWDatabases || Valkey - AP-SOUTH-MUMDatabases || Valkey - BHSDatabases || Valkey - DEDatabases || Valkey - EU-SOUTH-MILDatabases || Valkey - EU-WEST-PARDatabases || Valkey - GRADatabases || Valkey - RBXDatabases || Valkey - SBGDatabases || Valkey - SGPDatabases || Valkey - UKDatabases || Valkey - WAW

Timeline of updates

1. investigating2026-11-12 10:04 UTC

   We are currently experiencing an incident affecting our Databases and Data & Analytics offering.
   Please find the details of this incident below :
   Start time : 12/11/2026 09:15 UTC
   Impacted Service(s) : The API of PostgreSQL, MySQL, Valkey, ClickHouse, Dashboards, Kafka, Kafka Connect, Kafka MirrorMaker and OpenSearch services is temporarily experiencing slowness and errors. Existing services continue to run.
   Customers Impact : Customers may experience API errors or slowness when viewing or managing their services through the API or the Control Panel.
   Ongoing Actions : Our teams are investigating, in coordination with our provider, to determine the origin of the incident to fix it.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

2. monitoring2026-11-12 10:14 UTC

   We would like to inform you that our service has been fully restored as of 12/11/2026 10:08 UTC. Monitoring is still in place to ensure long-term stability.
   Please find the details of this incident below :
   Start time : 12/11/2026 09:15 UTC
   Impacted Service(s) : The API of PostgreSQL, MySQL, Valkey, ClickHouse, Dashboards, Kafka, Kafka Connect, Kafka MirrorMaker and OpenSearch services was temporarily experiencing slowness and errors. Existing services continued to run.
   Customers Impact : Customers may have experienced API errors or slowness when viewing or managing their services through the API or the Control Panel.
   We apologize for any inconvenience caused and appreciate your understanding.

3. resolved2026-11-12 13:08 UTC

   We would like to inform you that the incident affecting our Databases and Data & Analytics offering has now been resolved.
   Please find the details of this incident below :
   Start time : 12/11/2026 09:15 UTC
   End time : 12/11/2026 10:08 UTC
   Impacted Service(s) : The API of PostgreSQL, MySQL, Valkey, ClickHouse, Dashboards, Kafka, Kafka Connect, Kafka MirrorMaker and OpenSearch services was temporarily experiencing slowness and errors. Existing services continued to run.
   Customers Impact : Customers may have experienced API errors or slowness when viewing or managing their services through the API or the Control Panel.
   Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
   We thank you for your understanding and patience throughout this incident.

Changes Rewindex caught on this incident

• Nov 12Incident updated: [Global][Databases & Data Analytics] - API incident notification
• Nov 12Incident updated: [Global][Databases & Data Analytics] - API incident notification

Impact, status and times are the vendor’s own, as last archived. View on public-cloud.status-ovhcloud.com (opens in new tab).

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