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OVHcloud: [RBX/GRA/SBG][Collaborative Solutions] - EmailPro, Hosted Exchange, Private Exchange, MX Plan incident notification

No impact listedStatus: resolvededitedStarted Resolved (41 min)2 updatesweb-cloud.status-ovhcloud.com (opens in new tab)

Affected components: Collaborative solutions || EmailPro - OperationsCollaborative solutions || Hosted Exchange - OperationsCollaborative solutions || MX Plan - OperationsCollaborative solutions || Private Exchange - Operations

Timeline of updates

  1. investigating

    We are currently experiencing an incident affecting our Collaborative Solutions offering, which is causing temporary availability issues in the RBX, GRA and SBG datacenters.
    Please find the details of this incident below :
    Start time : 12/11/2026 09:00 UTC
    Impacted Service(s) : Some management operations, such as password changes and account deletions, are temporarily not processed on EmailPro, Hosted Exchange, Private Exchange and MX Plan services.
    Customers Impact : Customers are temporarily unable to perform some operations on their email accounts, such as changing passwords or deleting accounts.
    Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
    We will keep you updated on the progress and resolution.
    We apologize for any inconvenience caused and appreciate your understanding.

  2. resolved

    We would like to inform you that the incident affecting our Collaborative Solutions offering has now been resolved.
    Please find the details of this incident below :
    Start time : 12/11/2026 09:00 UTC
    End time : 12/11/2026 10:41 UTC
    Impacted Service(s) : Some management operations, such as password changes and account deletions, were temporarily not processed on EmailPro, Hosted Exchange, Private Exchange and MX Plan services.
    Customers Impact : Customers were temporarily unable to perform some operations on their email accounts, such as changing passwords or deleting accounts.
    Root Cause : This incident was caused by a software issue.
    We thank you for your understanding and patience throughout this incident.

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Cite this

Status incident (vendor impact label: none) posted by OVHcloud, started 2026-11-12 10:18 UTC, resolved after 41 min, 2 update(s); edited after publishing.

Title
[RBX/GRA/SBG][Collaborative Solutions] - EmailPro, Hosted Exchange, Private Exchange, MX Plan incident notification
Vendor
OVHcloud
Date
URL
https://rewindex.com/company/ovhcloud/incidents/82gcy45st69l

OVHcloud profileRecent OVHcloud incidentsAll outages on November 12, 2026OVHcloud in November 2026MarkdownJSON