# OVHcloud: [RBX/GRA/SBG][Collaborative Solutions] - EmailPro, Hosted Exchange, Private Exchange, MX Plan incident notification

> OVHcloud status incident “[RBX/GRA/SBG][Collaborative Solutions] - EmailPro, Hosted Exchange, Private Exchange, MX Plan incident notification” on 2026-11-12: impact none (vendor’s label), 41 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/ovhcloud/incidents/82gcy45st69l
Last updated: 2026-11-12T11:03:39Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-11-12 10:18 UTC · Resolved: 2026-11-12 10:59 UTC · Duration: 41 min
- Updates: 2 · Affected components: Collaborative solutions \|\| EmailPro - Operations, Collaborative solutions \|\| Hosted Exchange - Operations, Collaborative solutions \|\| MX Plan - Operations, Collaborative solutions \|\| Private Exchange - Operations
- [Vendor status page: https://web-cloud.status-ovhcloud.com/incidents/82gcy45st69l](https://web-cloud.status-ovhcloud.com/incidents/82gcy45st69l)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)

## Timeline of updates

- **investigating** 2026-11-12 10:18 UTC: We are currently experiencing an incident affecting our Collaborative Solutions offering, which is causing temporary availability issues in the RBX, GRA and SBG datacenters. Please find the details of this incident below : Start time : 12/11/2026 09:00 UTC Impacted Service(s) : Some management operations, such as password changes and account deletions, are temporarily not processed on EmailPro, Hosted Exchange, Private Exchange and MX Plan services. Customers Impact : Customers are temporarily unable to perform some operations on their email accounts, such as changing passwords or deleting accounts. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **resolved** 2026-11-12 10:59 UTC: We would like to inform you that the incident affecting our Collaborative Solutions offering has now been resolved. Please find the details of this incident below : Start time : 12/11/2026 09:00 UTC End time : 12/11/2026 10:41 UTC Impacted Service(s) : Some management operations, such as password changes and account deletions, were temporarily not processed on EmailPro, Hosted Exchange, Private Exchange and MX Plan services. Customers Impact : Customers were temporarily unable to perform some operations on their email accounts, such as changing passwords or deleting accounts. Root Cause : This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.

## Rewindex changes for this incident

- 2026-11-12 11:03 UTC: [Incident updated: \[RBX/GRA/SBG\]\[Collaborative Solutions\] - EmailPro, Hosted Exchange, Private Exchange, MX Plan incident notification](https://rewindex.com/change/recca16653673c2.md)

## Cite this

Status incident (vendor impact label: none) posted by OVHcloud, started 2026-11-12 10:18 UTC, resolved after 41 min, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/ovhcloud/incidents/82gcy45st69l
- Citation: OVHcloud, “[RBX/GRA/SBG][Collaborative Solutions] - EmailPro, Hosted Exchange, Private Exchange, MX Plan incident notification” (2026-11-12 10:18 UTC). Archived by Rewindex: https://rewindex.com/company/ovhcloud/incidents/82gcy45st69l (CC BY 4.0).
- Markdown link: `[OVHcloud: RBX/GRA/SBGCollaborative Solutions - EmailPro, Hosted Exchange, Private Exchange, MX Plan incident notification (2026-11-12)](https://rewindex.com/company/ovhcloud/incidents/82gcy45st69l)`


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Canonical: https://rewindex.com/company/ovhcloud/incidents/82gcy45st69l · Markdown: https://rewindex.com/company/ovhcloud/incidents/82gcy45st69l.md · JSON: https://rewindex.com/api/v1/companies/ovhcloud/incidents/82gcy45st69l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T15:17:26.243Z