Otter.ai: Delay in speaker tagging and processing
Affected components: Speech Processing
Timeline of updates
- investigating
We are currently experiencing an issue with Speaker Tagging and Diarization
Our team is aware and working on a solution as soon as possible.
- identified
Our team has identified the issue and is working to fully restore services and processing speaker taggings
- monitoring
Our engineering team has identified the issue and applied a fix
We have resumed operations but will continue to monitor the situation.
- resolved
Otter systems have been fully restored.
Changes Rewindex caught on this incident
- Incident updated: Delay in speaker tagging and processing
- Incident updated: Delay in speaker tagging and processing
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-26 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
be741043bc49e647…Version 2 captured
In the 2026-10-26 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
7d2b578b83f52f23…Version 3 captured
In the 2026-10-26 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
e7526ef304942325…
Impact, status and times are the vendor’s own, as last archived. View on status.otter.ai (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Otter.ai, started 2026-10-26 10:45 UTC, resolved after 7.5 h, 4 update(s); edited after publishing.
- Title
- Delay in speaker tagging and processing
- Vendor
- Otter.ai
- Date
- URL
- https://rewindex.com/company/otter-ai/incidents/01M5WCY17F1TY3MPSYAVXP3X63
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