CompaniesOptimizelyMonthly reportsSeptember 2025
Optimizely in September 2025: incidents, uptime and changes
Vendor-reported outage time 16 h 47 min, incident time 2.0 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 6 · Minor 4 · No impact listed 1
Major and critical incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Increased error rate in some Feature Experimentation APIs | Major | 0 min | resolved | 09-05 | |
| Investigating - Configured Commerce: Product Information Management (PIM) Incident. | Major | 1.6 h | resolved | 09-15 | |
| Problems Accessing Experimentation UI | Major | 3.2 h | resolved | 09-24 | |
| Optimizely Data Platform - Service Disruption | Major | 5.3 h | resolved | 09-25 | |
| Optimizely Data Platform - Campaigns Outage - NA Region | Major | 6.2 h | resolved | 09-26 | |
| Opal outage due to Google Gemini availability issue | Major | 26 min | resolved | 09-29 |
Other incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Indexing Inconsistencies Around Search & Related Features Encountered (CMP) | Minor | 15 h | resolved | 09-02 | |
| Search and Navigation USEA04 issues | Minor | 10 h | resolved | 09-15 | |
| Optimizely Data Platform - Degraded data ingest and processing for GraphQL and RTS in NA | Minor | 6.9 h | resolved | 09-17 | |
| Search & Navigation Incident - EMEA24 | No impact listed | 1.2 h | resolved | 09-26 | |
| Search and Navigation - Intermittent failed request for US East cluster | Minor | 5.8 h | resolved | 09-26 |
Maintenance 4
Show scheduled maintenance
- [Scheduled] Scheduled Maintenance - Optimizely CMS Cloud License Service Migration
- [Scheduled] Configured Commerce - Update Service Principal Key - North America region
- [Scheduled] Configured Commerce - Update Service Principal Key - North America region
- [Scheduled] [Scheduled Maintenance] - Search & Navigation Demo Portal Migration
Cite this
Optimizely posted 11 status incidents in September 2025 (6 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Optimizely in September 2025
- Vendor
- Optimizely
- Date
- URL
- https://rewindex.com/company/optimizely/2025/09