# Optimizely in September 2025: incidents, uptime and changes > Optimizely in September 2025: 11 incidents on its status page (6 major or critical), 97.66% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Optimizely’s status, pricing and policy pages. Canonical: https://rewindex.com/company/optimizely/2025/09 Last updated: 2025-10-01T00:00:00Z - Incidents posted: 11 (major/critical: 6) · Maintenance: 4 - By vendor impact label: major 6, minor 4, none 1 - Uptime (vendor-reported): 97.66% free of major/critical incidents, 93.24% free of any incident; outage time 16 h 47 min, incident time 2.0 days - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [August 2025](https://rewindex.com/company/optimizely/2025/08.md) · Next: [October 2025](https://rewindex.com/company/optimizely/2025/10.md) · [All months](https://rewindex.com/company/optimizely/reports.md) · [Optimizely](https://rewindex.com/company/optimizely.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Increased error rate in some Feature Experimentation APIs](https://rewindex.com/company/optimizely/incidents/4697y4zx9hlb.md) | major | 2025-09-05 18:00 UTC | 2025-09-05 18:00 UTC | 0 min | resolved | | [Investigating - Configured Commerce: Product Information Management (PIM) Incident.](https://rewindex.com/company/optimizely/incidents/4l1v3bzgqq6h.md) | major | 2025-09-15 02:57 UTC | 2025-09-15 04:35 UTC | 1.6 h | resolved | | [Problems Accessing Experimentation UI](https://rewindex.com/company/optimizely/incidents/cp9vq2hnbw65.md) | major | 2025-09-24 16:57 UTC | 2025-09-24 20:11 UTC | 3.2 h | resolved | | [Optimizely Data Platform - Service Disruption](https://rewindex.com/company/optimizely/incidents/jr2cj3t54gzb.md) | major | 2025-09-25 20:59 UTC | 2025-09-26 02:17 UTC | 5.3 h | resolved | | [Optimizely Data Platform - Campaigns Outage - NA Region](https://rewindex.com/company/optimizely/incidents/cqcvs1yr33br.md) | major | 2025-09-26 09:25 UTC | 2025-09-26 15:36 UTC | 6.2 h | resolved | | [Opal outage due to Google Gemini availability issue](https://rewindex.com/company/optimizely/incidents/s25lmm7pgwpv.md) | major | 2025-09-29 19:01 UTC | 2025-09-29 19:27 UTC | 26 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Indexing Inconsistencies Around Search & Related Features Encountered (CMP)](https://rewindex.com/company/optimizely/incidents/hlkljcclggg9.md) | minor | 2025-09-02 04:15 UTC | 2025-09-02 18:59 UTC | 15 h | resolved | | [Increased error rate in some Feature Experimentation APIs](https://rewindex.com/company/optimizely/incidents/4697y4zx9hlb.md) | major | 2025-09-05 18:00 UTC | 2025-09-05 18:00 UTC | 0 min | resolved | | [Investigating - Configured Commerce: Product Information Management (PIM) Incident.](https://rewindex.com/company/optimizely/incidents/4l1v3bzgqq6h.md) | major | 2025-09-15 02:57 UTC | 2025-09-15 04:35 UTC | 1.6 h | resolved | | [Search and Navigation USEA04 issues](https://rewindex.com/company/optimizely/incidents/kj3fzyzssfyr.md) | minor | 2025-09-15 10:23 UTC | 2025-09-15 20:31 UTC | 10 h | resolved | | [Optimizely Data Platform - Degraded data ingest and processing for GraphQL and RTS in NA](https://rewindex.com/company/optimizely/incidents/3w80s5h4gt01.md) | minor | 2025-09-17 10:54 UTC | 2025-09-17 17:50 UTC | 6.9 h | resolved | | [Problems Accessing Experimentation UI](https://rewindex.com/company/optimizely/incidents/cp9vq2hnbw65.md) | major | 2025-09-24 16:57 UTC | 2025-09-24 20:11 UTC | 3.2 h | resolved | | [Optimizely Data Platform - Service Disruption](https://rewindex.com/company/optimizely/incidents/jr2cj3t54gzb.md) | major | 2025-09-25 20:59 UTC | 2025-09-26 02:17 UTC | 5.3 h | resolved | | [Search & Navigation Incident - EMEA24](https://rewindex.com/company/optimizely/incidents/9h9knjgqb7yz.md) | none | 2025-09-26 08:07 UTC | 2025-09-26 09:18 UTC | 1.2 h | resolved | | [Optimizely Data Platform - Campaigns Outage - NA Region](https://rewindex.com/company/optimizely/incidents/cqcvs1yr33br.md) | major | 2025-09-26 09:25 UTC | 2025-09-26 15:36 UTC | 6.2 h | resolved | | [Search and Navigation - Intermittent failed request for US East cluster](https://rewindex.com/company/optimizely/incidents/3sn05k3tdlqk.md) | minor | 2025-09-26 09:52 UTC | 2025-09-26 15:40 UTC | 5.8 h | resolved | | [Opal outage due to Google Gemini availability issue](https://rewindex.com/company/optimizely/incidents/s25lmm7pgwpv.md) | major | 2025-09-29 19:01 UTC | 2025-09-29 19:27 UTC | 26 min | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] Scheduled Maintenance - Optimizely CMS Cloud License Service Migration](https://rewindex.com/company/optimizely/incidents/s7dvymrmh7x3.md) | maintenance | 2025-09-04 02:00 UTC | 2025-09-04 03:00 UTC | 1.0 h | resolved | | [\[Scheduled\] Configured Commerce - Update Service Principal Key - North America region](https://rewindex.com/company/optimizely/incidents/6mwpvlczbdb6.md) | maintenance | 2025-09-14 15:00 UTC | 2025-09-14 19:00 UTC | 4.0 h | resolved | | [\[Scheduled\] Configured Commerce - Update Service Principal Key - North America region](https://rewindex.com/company/optimizely/incidents/w6cflnms6myy.md) | maintenance | 2025-09-28 14:00 UTC | 2025-09-28 18:00 UTC | 4.0 h | resolved | | [\[Scheduled\] \[Scheduled Maintenance\] - Search & Navigation Demo Portal Migration](https://rewindex.com/company/optimizely/incidents/r7l4tj7lcvlk.md) | maintenance | 2025-09-29 02:30 UTC | 2025-09-29 04:30 UTC | 2.0 h | resolved | ## Cite this Optimizely posted 11 status incidents in September 2025 (6 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/optimizely/2025/09 - Citation: Optimizely, “Optimizely in September 2025” (2025-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/optimizely/2025/09 (CC BY 4.0). - Markdown link: `[Optimizely: Optimizely in September 2025 (2025-09-01)](https://rewindex.com/company/optimizely/2025/09)` --- Canonical: https://rewindex.com/company/optimizely/2025/09 · Markdown: https://rewindex.com/company/optimizely/2025/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:55:38.250Z