OneSignal: Message events on user and subscription profiles slow and timing out
Affected components: Dashboard / UI
Timeline of updates
- investigating
What’s happening: Loading message events on the user and subscription profiles is timing out.
Who’s affected:
• Some customers may experience slow load times or timeouts when loading message events on the user profile
Current Status: We are investigating the issue and will provide an update in 30 minutes
- resolved
The issue has been resolved. All impacted systems are now operating normally.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
eb332d7c44272f32…
Impact, status and times are the vendor’s own, as last archived. View on status.onesignal.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by OneSignal, started 2026-07-30 16:52 UTC, resolved after 40 min, 2 update(s).
- Title
- Message events on user and subscription profiles slow and timing out
- Vendor
- OneSignal
- Date
- URL
- https://rewindex.com/company/onesignal/incidents/01KYSZ20QZ297HMRHDSK1SX260
OneSignal profileRecent OneSignal incidentsAll outages on July 30, 2026OneSignal in July 2026MarkdownJSON