# OneSignal: Message events on user and subscription profiles slow and timing out

> OneSignal status incident “Message events on user and subscription profiles slow and timing out” on 2026-07-30: impact minor (vendor’s label), 40 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/onesignal/incidents/01KYSZ20QZ297HMRHDSK1SX260
Last updated: 2026-07-30T17:32:29Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-30 16:52 UTC · Resolved: 2026-07-30 17:32 UTC · Duration: 40 min
- Updates: 2 · Affected components: Dashboard / UI
- [Vendor status page: https://status.onesignal.com/incidents/01KYSZ20QZ297HMRHDSK1SX260](https://status.onesignal.com/incidents/01KYSZ20QZ297HMRHDSK1SX260)
- [Company: OneSignal](https://rewindex.com/company/onesignal.md)

## Timeline of updates

- **investigating** 2026-07-30 16:52 UTC: What’s happening: Loading message events on the user and subscription profiles is timing out. Who’s affected: • Some customers may experience slow load times or timeouts when loading message events on the user profile Current Status: We are investigating the issue and will provide an update in 30 minutes
- **resolved** 2026-07-30 17:32 UTC: The issue has been resolved. All impacted systems are now operating normally.

## Cite this

Status incident (vendor impact label: minor) posted by OneSignal, started 2026-07-30 16:52 UTC, resolved after 40 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/onesignal/incidents/01KYSZ20QZ297HMRHDSK1SX260
- Citation: OneSignal, “Message events on user and subscription profiles slow and timing out” (2026-07-30 16:52 UTC). Archived by Rewindex: https://rewindex.com/company/onesignal/incidents/01KYSZ20QZ297HMRHDSK1SX260 (CC BY 4.0).
- Markdown link: `[OneSignal: Message events on user and subscription profiles slow and timing out (2026-07-30)](https://rewindex.com/company/onesignal/incidents/01KYSZ20QZ297HMRHDSK1SX260)`


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Canonical: https://rewindex.com/company/onesignal/incidents/01KYSZ20QZ297HMRHDSK1SX260 · Markdown: https://rewindex.com/company/onesignal/incidents/01KYSZ20QZ297HMRHDSK1SX260.md · JSON: https://rewindex.com/api/v1/companies/onesignal/incidents/01KYSZ20QZ297HMRHDSK1SX260 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:42:46.519Z