Companies / Netlify / incidents
Netlify: Support Communication Delivery Issues
Netlify reported a major outbound email delivery outage affecting some services, including Netlify Helpdesk support communications, from 2026-05-25 15:31 UTC to 2026-05-25 17:32 UTC (2 h 0 min). Delivery was restored at 15:53 UTC, though queued emails could still be delayed; Netlify worked with its email provider during recovery.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Netlify Helpdesk
Timeline of updates
- identified
We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible
- monitoring
outbound email delivery has been restored and emails are now processing successfully. Some delays may continue while queued messages are delivered. We are continuing to monitor the recovery closely
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Support Communication Delivery Issues 2026-05-25 15:31 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Netlify profile · Recent Netlify incidents · Markdown · JSON