# Netlify: Support Communication Delivery Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-25 15:31 UTC · Resolved: 2026-05-25 17:32 UTC · Duration: 2.0 h
- Updates: 3 · Affected components: Netlify Helpdesk
- [Vendor status page: https://stspg.io/34wqr6lchx5c](https://stspg.io/34wqr6lchx5c)
- [Company: Netlify](https://rewindex.com/company/netlify.md)

## Summary

Netlify reported a major outbound email delivery outage affecting some services, including Netlify Helpdesk support communications, from 2026-05-25 15:31 UTC to 2026-05-25 17:32 UTC (2 h 0 min). Delivery was restored at 15:53 UTC, though queued emails could still be delayed; Netlify worked with its email provider during recovery. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-05-25 15:31 UTC: We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible
- **monitoring** 2026-05-25 15:53 UTC: outbound email delivery has been restored and emails are now processing successfully. Some delays may continue while queued messages are delivered. We are continuing to monitor the recovery closely
- **resolved** 2026-05-25 17:32 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-25 15:31 UTC: [Major incident: Support Communication Delivery Issues](https://rewindex.com/change/ie9ae546ea736e2.md)


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Canonical: https://rewindex.com/company/netlify/incidents/94zmzfqkmr16 · Markdown: https://rewindex.com/company/netlify/incidents/94zmzfqkmr16.md · JSON: https://rewindex.com/api/v1/companies/netlify/incidents/94zmzfqkmr16 · Generated 2026-10-18T09:58:49.199Z