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MongoDB Atlas: Intermittent connection issues for some clusters in the AWS Frankfurt region

MinorStatus: resolvedStarted Resolved (24 h)1 updatestatus.mongodb.com (opens in new tab)

Timeline of updates

  1. resolved

    We have received confirmation that this issue has been resolved by taking a host offline in the AWS network that was causing the DNS resolution issues. We also continue to confirm with customers that they are not seeing any residual impacts of this issue. This issue is now resolved.

From MongoDB Atlas’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.mongodb.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by MongoDB Atlas, started 2025-04-02 17:02 UTC, resolved after 24 h, 1 update(s).

Title
Intermittent connection issues for some clusters in the AWS Frankfurt region
Vendor
MongoDB Atlas
Date
URL
https://rewindex.com/company/mongodb-atlas/incidents/ycmhyqf42dhq

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