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MongoDB Atlas: SMS/Voice 2FA and Alerting not working

MinorStatus: resolvedStarted Resolved (1.3 h)1 updatestatus.mongodb.com (opens in new tab)

Timeline of updates

  1. resolved

    We have resolved the SMS/Voice limitations with our upstream provider. SMS alerts are now working. We are working the 2FA SMS/Voice alerts in the other status update.

From MongoDB Atlas’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.mongodb.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by MongoDB Atlas, started 2020-03-19 21:27 UTC, resolved after 1.3 h, 1 update(s).

Title
SMS/Voice 2FA and Alerting not working
Vendor
MongoDB Atlas
Date
URL
https://rewindex.com/company/mongodb-atlas/incidents/kn6lkmyw7pd5

MongoDB Atlas profileRecent MongoDB Atlas incidentsAll outages on March 19, 2020MongoDB Atlas in March 2020MarkdownJSON