# MongoDB Atlas: SMS/Voice 2FA and Alerting not working

> MongoDB Atlas status incident “SMS/Voice 2FA and Alerting not working” on 2020-03-19: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mongodb-atlas/incidents/kn6lkmyw7pd5
Last updated: 2020-03-19T22:46:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-03-19 21:27 UTC · Resolved: 2020-03-19 22:46 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/kn6lkmyw7pd5](https://status.mongodb.com/incidents/kn6lkmyw7pd5)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2020-03-19 22:46 UTC: We have resolved the SMS/Voice limitations with our upstream provider. SMS alerts are now working. We are working the 2FA SMS/Voice alerts in the other status update.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by MongoDB Atlas, started 2020-03-19 21:27 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/mongodb-atlas/incidents/kn6lkmyw7pd5
- Citation: MongoDB Atlas, “SMS/Voice 2FA and Alerting not working” (2020-03-19 21:27 UTC). Archived by Rewindex: https://rewindex.com/company/mongodb-atlas/incidents/kn6lkmyw7pd5 (CC BY 4.0).
- Markdown link: `[MongoDB Atlas: SMS/Voice 2FA and Alerting not working (2020-03-19)](https://rewindex.com/company/mongodb-atlas/incidents/kn6lkmyw7pd5)`


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/kn6lkmyw7pd5 · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/kn6lkmyw7pd5.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/kn6lkmyw7pd5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:31:36.280Z