Mixpanel: ID Merge Issue
Timeline of updates
- resolved
We've identified an issue with our identity management system resulting in potentially elevated unique user counts for customers on our ID Merge system. This issue was active for all customer projects using our EU datastore from 9/13/22 10am and 9/20/22 4:00pm (PST). For projects in our US datastore the issue was active on 9/20/22 from 1pm and 4:00pm (PST). If you notice an elevated unique user count during the time periods mentioned please reach out to our support team at https://mixpanel.com/get-support (opens in new tab) to learn more on if you were effected and next steps that can be taken.
From Mixpanel’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on www.mixpanelstatus.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Mixpanel, started 2022-09-13 17:00 UTC, resolved after 0 min, 1 update(s).
- Title
- ID Merge Issue
- Vendor
- Mixpanel
- Date
- URL
- https://rewindex.com/company/mixpanel/incidents/txhrws0hqszj
Mixpanel profileRecent Mixpanel incidentsAll outages on September 13, 2022Mixpanel in September 2022MarkdownJSON