# Mixpanel: ID Merge Issue

> Mixpanel status incident “ID Merge Issue” on 2022-09-13: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mixpanel/incidents/txhrws0hqszj
Last updated: 2022-09-13T17:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-09-13 17:00 UTC · Resolved: 2022-09-13 17:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://www.mixpanelstatus.com/incidents/txhrws0hqszj](https://www.mixpanelstatus.com/incidents/txhrws0hqszj)
- [Company: Mixpanel](https://rewindex.com/company/mixpanel.md)

## Timeline of updates

- **resolved** 2022-09-13 17:00 UTC: We've identified an issue with our identity management system resulting in potentially elevated unique user counts for customers on our ID Merge system. This issue was active for all customer projects using our EU datastore from 9/13/22 10am and 9/20/22 4:00pm (PST). For projects in our US datastore the issue was active on 9/20/22 from 1pm and 4:00pm (PST). If you notice an elevated unique user count during the time periods mentioned please reach out to our support team at https://mixpanel.com/get-support to learn more on if you were effected and next steps that can be taken.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Mixpanel, started 2022-09-13 17:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/mixpanel/incidents/txhrws0hqszj
- Citation: Mixpanel, “ID Merge Issue” (2022-09-13 17:00 UTC). Archived by Rewindex: https://rewindex.com/company/mixpanel/incidents/txhrws0hqszj (CC BY 4.0).
- Markdown link: `[Mixpanel: ID Merge Issue (2022-09-13)](https://rewindex.com/company/mixpanel/incidents/txhrws0hqszj)`


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Canonical: https://rewindex.com/company/mixpanel/incidents/txhrws0hqszj · Markdown: https://rewindex.com/company/mixpanel/incidents/txhrws0hqszj.md · JSON: https://rewindex.com/api/v1/companies/mixpanel/incidents/txhrws0hqszj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:44:28.150Z