Companies/Metronome/Incidents

Metronome: Elevated API Error Rate

Affected components: OverallOverallAlertsAlertsData Export

Timeline of updates

1. investigating2026-09-11 23:22 UTC

   We are investigating elevated API errors.

2. monitoring2026-09-11 23:43 UTC

   We have mitigated the API error rates and are monitoring recovery.

3. monitoring2026-09-11 23:52 UTC

   API error rates and other systems are showing normal/healthy metrics. Our team continues to monitor to ensure ongoing recovery, but as of now we believe the impact has been mitigated.

4. resolved2026-09-12 01:37 UTC

   API error rates are now stable.

Changes Rewindex caught on this incident

• Sep 11Major incident: Elevated API Error Rate

Impact, status and times are the vendor’s own, as last archived. View on status.metronome.com (opens in new tab).

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