# Metronome: Elevated API Error Rate

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-11 23:22 UTC · Resolved: 2026-09-12 01:37 UTC · Duration: 2.3 h
- Updates: 4 · Affected components: Overall, Overall, Alerts, Alerts, Data Export
- [Vendor status page: https://status.metronome.com/incidents/01M29CF61PAX3TAE3S0RYK5JWX](https://status.metronome.com/incidents/01M29CF61PAX3TAE3S0RYK5JWX)
- [Company: Metronome](https://rewindex.com/company/metronome.md)

## Timeline of updates

- **investigating** 2026-09-11 23:22 UTC: We are investigating elevated API errors.
- **monitoring** 2026-09-11 23:43 UTC: We have mitigated the API error rates and are monitoring recovery.
- **monitoring** 2026-09-11 23:52 UTC: API error rates and other systems are showing normal/healthy metrics. Our team continues to monitor to ensure ongoing recovery, but as of now we believe the impact has been mitigated.
- **resolved** 2026-09-12 01:37 UTC: API error rates are now stable.

## Rewindex changes for this incident

- 2026-09-11 23:22 UTC: [Major incident: Elevated API Error Rate](https://rewindex.com/change/ia489e2f658c306.md)


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Canonical: https://rewindex.com/company/metronome/incidents/01M29CF61PAX3TAE3S0RYK5JWX · Markdown: https://rewindex.com/company/metronome/incidents/01M29CF61PAX3TAE3S0RYK5JWX.md · JSON: https://rewindex.com/api/v1/companies/metronome/incidents/01M29CF61PAX3TAE3S0RYK5JWX · Generated 2026-10-20T00:18:42.231Z