Companies/MessageBird (Bird)/Incidents

MessageBird (Bird): Delivery issue to Netherlands operators last night

Timeline of updates

1. resolved2018-02-01 15:14 UTC

   Last night at 6:00pm CET the primary connection for the T-Mobile network in NL had to be adjusted for unexpected maintenance reasons on the network carrier’s side. Our failover-system switched to the redundant, direct connection in place, which unfortunately showed delays caused by high volume of messages being sent at once. Due to an internal upgrade of our platform’s route performance monitoring system, the initial designated monitor did not recognise the delays and hence didn’t trigger the next failover correctly. Because of this, the issue that occurred was not corrected automatically and in the usual timely manner so that no impact would’ve been experienced. We have taken further measures by reassessing the monitoring in place as well as adjusting the internal notification scheme to increase visibility for future occurrences. The issue had been resolved automatically on the connection’s side as well as on our side by manually interfering in the failover system.

From MessageBird (Bird)’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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