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Mattermost: New workspaces delay creation

Impact: majorStatus: resolvedStarted Resolved (1.3 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Mattermost reported major delays creating new workspaces affecting Cloud Sign-Up and Sign-Up, starting 2022-06-22 04:29 UTC and resolved at 2022-06-22 05:48 UTC (1 h 18 min). The vendor identified a communication issue with its DNS provider and implemented a fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Cloud Sign-UpSign-Up

Timeline of updates

  1. investigating

    We are seeing a delay on creation of new workspaces.

  2. investigating

    We identified the root cause of the problem is a communication issue with our DNS provider. We are currently working on a mitigation of the impact.

  3. investigating

    We are continuing to investigate this issue.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON