# Mattermost: New workspaces delay creation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-06-22 04:29 UTC · Resolved: 2022-06-22 05:48 UTC · Duration: 1.3 h
- Updates: 5 · Affected components: Cloud Sign-Up, Sign-Up
- [Vendor status page: https://stspg.io/5k8ymd4h9vw7](https://stspg.io/5k8ymd4h9vw7)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost reported major delays creating new workspaces affecting Cloud Sign-Up and Sign-Up, starting 2022-06-22 04:29 UTC and resolved at 2022-06-22 05:48 UTC (1 h 18 min). The vendor identified a communication issue with its DNS provider and implemented a fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-06-22 04:29 UTC: We are seeing a delay on creation of new workspaces.
- **investigating** 2022-06-22 05:00 UTC: We identified the root cause of the problem is a communication issue with our DNS provider. We are currently working on a mitigation of the impact.
- **investigating** 2022-06-22 05:12 UTC: We are continuing to investigate this issue.
- **monitoring** 2022-06-22 05:30 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-06-22 05:48 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-06-22 04:29 UTC: [Major incident: New workspaces delay creation](https://rewindex.com/change/i029715b2f2f61b.md)


---
Canonical: https://rewindex.com/company/mattermost/incidents/ssf760nk21yr · Markdown: https://rewindex.com/company/mattermost/incidents/ssf760nk21yr.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/ssf760nk21yr · Generated 2026-10-18T09:43:47.591Z