Mattermost: Community Outage

Impact: majorStatus: resolvedStarted 2022-12-02 20:13 UTCResolved 2022-12-02 21:53 UTC (1.7 h)4 updatesSource: stspg.io

Summary

Mattermost reported a major Community outage starting 2022-12-02 20:13 UTC, affecting some users’ ability to load or send messages. It lasted 1 h 40 min and was resolved at 2022-12-02 21:53 UTC after a fix was implemented; Boards remained disabled for the weekend pending reassessment the following week.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Community

Timeline of updates

investigating2022-12-02 20:13 UTC
Some users may experience issues loading and/or sending messages in the community installation
investigating2022-12-02 21:13 UTC
We are currently investigating this issue.
monitoring2022-12-02 21:38 UTC
We have implemented a fix, and are monitoring the situation, for now we have disabled the Boards plugin so they will not be accessible.
resolved2022-12-02 21:53 UTC
We have resolved the issue, we are leaving boards disabled for the weekend until we can reassess next week.

Rewindex changes for this incident

Major incident: Community Outage 2022-12-02 20:13 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON