# Mattermost: Community Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-12-02 20:13 UTC · Resolved: 2022-12-02 21:53 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: Community
- [Vendor status page: https://stspg.io/lxs0g9qtcx95](https://stspg.io/lxs0g9qtcx95)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost reported a major Community outage starting 2022-12-02 20:13 UTC, affecting some users’ ability to load or send messages. It lasted 1 h 40 min and was resolved at 2022-12-02 21:53 UTC after a fix was implemented; Boards remained disabled for the weekend pending reassessment the following week. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-12-02 20:13 UTC: Some users may experience issues loading and/or sending messages in the community installation
- **investigating** 2022-12-02 21:13 UTC: We are currently investigating this issue.
- **monitoring** 2022-12-02 21:38 UTC: We have implemented a fix, and are monitoring the situation, for now we have disabled the Boards plugin so they will not be accessible.
- **resolved** 2022-12-02 21:53 UTC: We have resolved the issue, we are leaving boards disabled for the weekend until we can reassess next week.

## Rewindex changes for this incident

- 2022-12-02 20:13 UTC: [Major incident: Community Outage](https://rewindex.com/change/ib0332624176488.md)


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Canonical: https://rewindex.com/company/mattermost/incidents/qv2wcdy56nq6 · Markdown: https://rewindex.com/company/mattermost/incidents/qv2wcdy56nq6.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/qv2wcdy56nq6 · Generated 2026-10-18T12:36:12.288Z