Mattermost: Delay on new cloud workspace signups

Impact: majorStatus: resolvedStarted 2021-03-26 09:43 UTCResolved 2021-03-26 11:32 UTC (1.8 h)3 updatesSource: stspg.io

Summary

Mattermost reported a major delay in new Cloud workspace sign-ups affecting Cloud Sign-Up and Sign-Up from 2021-03-26 09:43 UTC to 2021-03-26 11:32 UTC, lasting 1 h 49 min. The vendor reported identifying and fixing the issue at 03-26 10:39 UTC, then monitoring before resolution; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Cloud Sign-UpSign-Up

Timeline of updates

investigating2021-03-26 09:43 UTC
We are currently experiencing a delay in Cloud sign-ups
monitoring2021-03-26 10:39 UTC
We have identified the issue and fixed it. We are monitoring the situation.
resolved2021-03-26 11:32 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Delay on new cloud workspace signups 2021-03-26 09:43 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON