# Mattermost: Delay on new cloud workspace signups

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-03-26 09:43 UTC · Resolved: 2021-03-26 11:32 UTC · Duration: 1.8 h
- Updates: 3 · Affected components: Cloud Sign-Up, Sign-Up
- [Vendor status page: https://stspg.io/ck6qj4vc21b5](https://stspg.io/ck6qj4vc21b5)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost reported a major delay in new Cloud workspace sign-ups affecting Cloud Sign-Up and Sign-Up from 2021-03-26 09:43 UTC to 2021-03-26 11:32 UTC, lasting 1 h 49 min. The vendor reported identifying and fixing the issue at 03-26 10:39 UTC, then monitoring before resolution; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-03-26 09:43 UTC: We are currently experiencing a delay in Cloud sign-ups
- **monitoring** 2021-03-26 10:39 UTC: We have identified the issue and fixed it. We are monitoring the situation.
- **resolved** 2021-03-26 11:32 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-03-26 09:43 UTC: [Major incident: Delay on new cloud workspace signups](https://rewindex.com/change/i19e79978555ef8.md)


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Canonical: https://rewindex.com/company/mattermost/incidents/pfsjyyzr2bqg · Markdown: https://rewindex.com/company/mattermost/incidents/pfsjyyzr2bqg.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/pfsjyyzr2bqg · Generated 2026-10-18T09:46:04.364Z