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Mattermost: Increased time for new cloud sign-ups

Affected components: Cloud Sign-UpSign-Up

Timeline of updates

1. investigating2021-01-05 18:16 UTC

   We are currently experiencing an increased time for customers signing up to create their cloud workspaces

2. identified2021-01-05 19:01 UTC

   We have identified the issue, doing some additional checks to confirm it.

3. monitoring2021-01-05 20:04 UTC

   A fix has been implemented and we will keep monitoring the situation

4. resolved2021-01-05 20:27 UTC

   The issue has been resolved. A post-mortem will be posted within the next days.

5. postmortem2021-01-08 14:19 UTC

   An internal post-mortem was conducted and the issue was related to internal DNS resolution. Performance degradation of our internal DNS servers was responsible for slow network responses and increased timeout errors. The issue was resolved and actions are taken to improve system monitoring and avoid similar issues in the future.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON