# Mattermost: Increased time for new cloud sign-ups

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2021-01-05 18:16 UTC · Resolved: 2021-01-05 20:27 UTC · Duration: 2.2 h
- Updates: 5 · Affected components: Cloud Sign-Up, Sign-Up
- [Vendor status page: https://stspg.io/5g2y63t2t7tz](https://stspg.io/5g2y63t2t7tz)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Timeline of updates

- **investigating** 2021-01-05 18:16 UTC: We are currently experiencing an increased time for customers signing up to create their cloud workspaces
- **identified** 2021-01-05 19:01 UTC: We have identified the issue, doing some additional checks to confirm it.
- **monitoring** 2021-01-05 20:04 UTC: A fix has been implemented and we will keep monitoring the situation
- **resolved** 2021-01-05 20:27 UTC: The issue has been resolved. A post-mortem will be posted within the next days.
- **postmortem** 2021-01-08 14:19 UTC: An internal post-mortem was conducted and the issue was related to internal DNS resolution. Performance degradation of our internal DNS servers was responsible for slow network responses and increased timeout errors. The issue was resolved and actions are taken to improve system monitoring and avoid similar issues in the future.


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Canonical: https://rewindex.com/company/mattermost/incidents/jcw23gm42x9s · Markdown: https://rewindex.com/company/mattermost/incidents/jcw23gm42x9s.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/jcw23gm42x9s · Generated 2026-10-18T13:52:15.449Z