Mattermost: Partial outage affecting a small number of workspaces

Impact: majorStatus: resolvedStarted 2022-09-21 15:08 UTCResolved 2022-09-21 16:38 UTC (1.5 h)5 updatesSource: stspg.io

Summary

Mattermost reported a major partial outage affecting a small number of Cloud Workspaces, starting at 2022-09-21 15:08 UTC and resolved at 2022-09-21 16:38 UTC, lasting 1 h 29 min. Mattermost said it identified the root cause and mitigated the issue, but did not specify the cause or fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Cloud Workspaces

Timeline of updates

investigating2022-09-21 15:08 UTC
We are currently investigating an issue that affect a minor number of workspaces.
investigating2022-09-21 15:15 UTC
We are continuing to investigate this issue.
identified2022-09-21 15:58 UTC
We have identified the root cause, and we are trying to mitigate the impact of the issue.
monitoring2022-09-21 16:26 UTC
The issue has been fully mitigated for the moment, and we are monitoring the situation.
resolved2022-09-21 16:38 UTC
The incident has been resolved, and we are monitoring our systems.

Rewindex changes for this incident

Major incident: Partial outage affecting a small number of workspaces 2022-09-21 15:08 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON