# Mattermost: Partial outage affecting a small number of workspaces

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-09-21 15:08 UTC · Resolved: 2022-09-21 16:38 UTC · Duration: 1.5 h
- Updates: 5 · Affected components: Cloud Workspaces
- [Vendor status page: https://stspg.io/syt67l68rm2t](https://stspg.io/syt67l68rm2t)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost reported a major partial outage affecting a small number of Cloud Workspaces, starting at 2022-09-21 15:08 UTC and resolved at 2022-09-21 16:38 UTC, lasting 1 h 29 min. Mattermost said it identified the root cause and mitigated the issue, but did not specify the cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-09-21 15:08 UTC: We are currently investigating an issue that affect a minor number of workspaces.
- **investigating** 2022-09-21 15:15 UTC: We are continuing to investigate this issue.
- **identified** 2022-09-21 15:58 UTC: We have identified the root cause, and we are trying to mitigate the impact of the issue.
- **monitoring** 2022-09-21 16:26 UTC: The issue has been fully mitigated for the moment, and we are monitoring the situation.
- **resolved** 2022-09-21 16:38 UTC: The incident has been resolved, and we are monitoring our systems.

## Rewindex changes for this incident

- 2022-09-21 15:08 UTC: [Major incident: Partial outage affecting a small number of workspaces](https://rewindex.com/change/i8db5771e83309e.md)


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Canonical: https://rewindex.com/company/mattermost/incidents/2x92whh55njr · Markdown: https://rewindex.com/company/mattermost/incidents/2x92whh55njr.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/2x92whh55njr · Generated 2026-10-18T09:45:48.721Z