LogRocket: Authentication Service Outage

Impact: criticalStatus: resolvedStarted 2021-04-20 16:38 UTCResolved 2021-04-20 20:51 UTC (4.2 h)2 updatesSource: stspg.io

Summary

LogRocket reported a critical Dashboard authentication outage starting 2021-04-20 16:38 UTC, preventing users from logging in because its authentication provider was experiencing an outage. It was marked resolved at 2021-04-20 20:51 UTC after 4 h 13 min; users appeared able to log in again, with monitoring continuing pending the provider’s confirmation of full restoration.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dashboard

Timeline of updates

identified2021-04-20 16:38 UTC
Our authentication provider is experiencing an outage, preventing authenticating and logging in to our dashboard.
resolved2021-04-20 20:51 UTC
Dashboard users appear to be able to log in successfully again. We will continue monitoring the incident until our authentication provider reports that all functionality has been restored and provide any relevant updates.

Rewindex changes for this incident

Critical incident: Authentication Service Outage 2021-04-20 16:38 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). LogRocket profile · Recent LogRocket incidents · Markdown · JSON