# LogRocket: Authentication Service Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-04-20 16:38 UTC · Resolved: 2021-04-20 20:51 UTC · Duration: 4.2 h
- Updates: 2 · Affected components: Dashboard
- [Vendor status page: https://stspg.io/vn04kptdcybf](https://stspg.io/vn04kptdcybf)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)

## Summary

LogRocket reported a critical Dashboard authentication outage starting 2021-04-20 16:38 UTC, preventing users from logging in because its authentication provider was experiencing an outage. It was marked resolved at 2021-04-20 20:51 UTC after 4 h 13 min; users appeared able to log in again, with monitoring continuing pending the provider’s confirmation of full restoration. _(machine-written, sol)_
## Timeline of updates

- **identified** 2021-04-20 16:38 UTC: Our authentication provider is experiencing an outage, preventing authenticating and logging in to our dashboard.
- **resolved** 2021-04-20 20:51 UTC: Dashboard users appear to be able to log in successfully again. We will continue monitoring the incident until our authentication provider reports that all functionality has been restored and provide any relevant updates.

## Rewindex changes for this incident

- 2021-04-20 16:38 UTC: [Critical incident: Authentication Service Outage](https://rewindex.com/change/iccd6d3a7d2c9af.md)


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Canonical: https://rewindex.com/company/logrocket/incidents/6j95d9phhr56 · Markdown: https://rewindex.com/company/logrocket/incidents/6j95d9phhr56.md · JSON: https://rewindex.com/api/v1/companies/logrocket/incidents/6j95d9phhr56 · Generated 2026-10-18T09:36:19.704Z