LiveKit: 8% of RTC connections hanging in US-East
Timeline of updates
- resolved
We received customer reports indicating that some agent connections to LiveKit Cloud were timing out. The symptoms typically appeared as a networking error, with calls hanging indefinitely on `room.connect()` Investigation confirmed the root cause: degradation on two Network Load Balancers (NLBs) in the US-East region. This issue affected approximately 8% of inbound agent connections to US-East during the impacted period.
From LiveKit’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.livekit.io (opens in new tab).