# LiveKit: 8% of RTC connections hanging in US-East

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-14 16:00 UTC · Resolved: 2026-02-14 16:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.livekit.io/incidents/nqnpcb4pf9j8](https://status.livekit.io/incidents/nqnpcb4pf9j8)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **resolved** 2026-02-14 16:00 UTC: We received customer reports indicating that some agent connections to LiveKit Cloud were timing out. The symptoms typically appeared as a networking error, with calls hanging indefinitely on \`room.connect()\` Investigation confirmed the root cause: degradation on two Network Load Balancers (NLBs) in the US-East region. This issue affected approximately 8% of inbound agent connections to US-East during the impacted period.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/livekit/incidents/nqnpcb4pf9j8 · Markdown: https://rewindex.com/company/livekit/incidents/nqnpcb4pf9j8.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/nqnpcb4pf9j8 · Generated 2026-10-20T00:02:44.331Z