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LiveKit: Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)

MinorStatus: resolvedStarted Resolved (47 min)3 updatesstspg.io (opens in new tab)

Affected components: Europe Central - Cloud AgentsRegional Cloud Agents - Europe Central - Cloud Agents

Timeline of updates

  1. investigating

    We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.

  2. monitoring

    A fix has been implemented and we are monitoring to confirm full recovery.

  3. resolved

    This incident has been resolved, and we have confirmed full recovery.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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