# LiveKit: Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-05 13:34 UTC · Resolved: 2026-10-05 14:21 UTC · Duration: 47 min
- Updates: 3 · Affected components: Europe Central - Cloud Agents, Regional Cloud Agents - Europe Central - Cloud Agents
- [Vendor status page: https://stspg.io/s05h2lw9fp5m](https://stspg.io/s05h2lw9fp5m)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **investigating** 2026-10-05 13:34 UTC: We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.
- **monitoring** 2026-10-05 13:40 UTC: A fix has been implemented and we are monitoring to confirm full recovery.
- **resolved** 2026-10-05 14:21 UTC: This incident has been resolved, and we have confirmed full recovery.


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Canonical: https://rewindex.com/company/livekit/incidents/mh75yy9z4bct · Markdown: https://rewindex.com/company/livekit/incidents/mh75yy9z4bct.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/mh75yy9z4bct · Generated 2026-10-19T23:14:27.941Z